Collision Damage Waiver (CDW) is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to the LCH vehicle.
What is the excess when I hire a vehicle?
The standard excess on most LCH vehicles is £750. This can be reduced on some vehicles to £150 by taking out the CDW for a small fee per rental day. Some vehicles may have a higher excess. Contact for further information.
Rentals are subject to a standard mileage of 150 miles per day for cars and 200 miles per day for vans (minibuses have unlimited mileage), unless otherwise agreed in writing. Excess mileage will be charged at £0.18 per mile.
What is included in the rental price?
Included in the rental price is VAT, Insurance and breakdown cover in the UK.
Do you require a deposit when I hire a vehicle?
No deposit required. However, for advance bookings we may take a "part payment" or authorisation of the total owed.
Can I return my vehicle when the depot is closed?
Yes - if we are closed when you return your vehicle we have an out of hours key drop off box. (this needs to be previously agreed)
Please remember that vehicles remain on hire until checked in by a member of the LCH staff.
Can I leave my car when I hire a vehicle?
Free parking is available but all vehicles are left at the owner's risk.
Can I take the vehicle abroad?
Yes. This is possible but written permission must be provided in advance by LCH. Additional documentation and equipment will be required to meet EU regulations. A surcharge and administration charge will apply. Contact for more information.
What do I do if I need to cancel my rental booking?
If you need to cancel a booking then you must do so in writing or by sending an email to email@example.com. For more information please see our T&Cs.
How long must I have been driving before I can hire a vehicle?
Drivers must be aged over 25 and hold a valid driving licence, with correct category entitlement, and have at least 2 years driving experience.
For minibus hire the driver must hold a D1 category on their licence.
Are there age restrictions when hiring a vehicle?
Drivers must be aged between 25 and 75 to hire from LCH. We can sometimes cover drivers older than 75 years, please contact us to discuss further.
I have points on my licence, can I still hire a vehicle?
Drivers agred 24-75 are acceptable only if they have MINOR convictions within the last 5 years which total 6 points or less.
Drivers with the following convictions on their licences are unable to rent:
UT50, CD40, CD50, CD60, CD70, CD71, DD40, DD60, DD80, DR10, DR20, DR30, DR31, DR40, DR50, DR60, DR61, DR70, DR80, DR90 or IN10.